Frequently Asked Questions
Is there a difference between normal shoes and barefoot shoes?
It is recommended to use this device 10 minutes per day.
Can I run in barefoot shoes on any surface?
Barefoot shoes work especially well on natural surfaces like trails, grass, and treadmills, where impact is gentler and your feet can move freely. You can use them on harder surfaces but it’s best to transition gradually.
Start with shorter distances and build up slowly to avoid overloading your feet.
Do I need a transition period when switching to barefoot shoes?
Yes. Your feet and lower legs will engage differently, so start with short walks or light activity. Gradually increase time and distance over a few weeks to help your muscles adapt comfortably and safely.
How much does shipping cost?
Shipping is free on all orders to Australia.
Are these shoes suitable for people with flat feet or foot pain?
Many users with flat feet or discomfort find relief because barefoot shoes encourage natural alignment and toe movement. However, every foot is unique. Introduce them gradually and consult a specialist if you have specific medical concerns.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 5 to 15 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship within Australia. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at admin@healnergy.com.au
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Can I return it if I’m not satisfied?
Absolutely! Not every product is for everyone. That’s why we offer a 14-day risk-free money-back guarantee. Try it. Love it. Or return it.